Terms & Conditions

  • All activities, tours and services promoted and reserved through this site are provided by a licensed company licensed under the RNAAT 1044/2019 license.
  • All products and services promoted on this site are the sole responsibility of MadeiraEcoHoliday.
  • We reserve the right to change prices without notice.
  • All clients are responsible for bringing appropriate clothing and other appropriate material for all different activities promoted by our company.
  • Meals are not included in the activity price.

Cancellation Policy

  • All cancellations made 8 days (or less) prior to the activity are nonrefundable.
  • Activities may be canceled under the following circumstances:
    (1) The minimum number of participants is not guaranteed.
    (2) Weather conditions are not favorable for the practice of the activity.
    (3) The minimum safety conditions are not guaranteed.
    (4) A breach of agreement between the customer and the service provider.
  • Alternatively to cancellation, activities may be refunded or scheduled for another date, provided there is agreement between the customer and the service provider. Fees (when applicable) will be charged to the refund amount.

Privacy Policy

This privacy policy has been compiled to better serve those concerned about how their “Personally Identifiable Information” (PII) is being used online. PII, as described in US privacy and information security law, is information that may be used on its own or with other information to identify, contact or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or manipulate your Personally Identifiable Information in accordance with our site.

What personal information do we collect from people who visit our blog, website, or app?
When requesting or registering on our site, as appropriate, you may be asked to enter your name, email address, telephone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you complete a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you sign up, make a purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the site, or use other site features in the following ways:

  • To improve our site in order to better serve you.
  • Process your transactions quickly.
  • Follow up with them after correspondence (live chat, email or phone questions).

How do we protect your information?
Our site is regularly scanned for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular malware scan.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to these systems and are required to keep the information confidential. In addition, all confidential / credit information you provide is encrypted using Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits or accesses your information to maintain the security of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use cookies?

You can choose to have your computer warn you whenever a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a bit different, check your browser’s help menu to learn the correct way to modify your cookies.

If you turn off cookies, some of the features that make your site experience more efficient may not work properly. This makes your site experience more efficient and may not work properly.

Third Party Disclosure
We do not sell, trade or transfer your Personally Identifiable Information to third parties.

Third party calls
We do not include or offer third-party products or services on our site.

Google’s advertising requirements may be summarized by the Google Advertising Principles. They are designed to provide a positive experience for users. https://support.google.com/adspolicy/answer/6008942?hl=en

We use Google AdSense Advertising on our site. Google, as a third-party vendor, uses cookies to display ads on our site. Google’s use of the DART cookie allows it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users can disable their use of the DART cookie by visiting the Google Ad and Content Network privacy policy. We have implemented the following:

  • Demographics and Interests reports

We, along with third-party vendors such as Google, use first consumer cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data about user interactions. with ad impressions and other ad service functions as they relate to our site.

Opting for:
Users can set preferences for how Google advertises to you using the Google Ads Settings page. Alternatively, you can opt-out by visiting the Opt-Out ad network page or by using Google Analytics Opt Out Browser.

Does our site allow third-party behavioural tracking? It is also important to note that we allow third-party behavioural tracking.

COPPA (Children Online Privacy Protection Act)
When it comes to collecting personal information from children under the age of 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the US consumer protection agency, applies the COPPA Rule, which specifies what online site and service operators must do to protect the privacy and safety of children online.

We do not specifically market children under 13. Do we allow third parties, including ad networks or plug-ins, to collect PIIs under 13?

Fair information practices
The Fair Principles of Information Practices form the backbone of privacy law in the United States, and the concepts they have included have played an important role in developing data protection laws around the world. Understanding the Principles of Fair Information Practice and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

To comply with Fair Information Practices, we will take the following responsive action if a data breach occurs: We will notify you by email.

  • Within 1 business day
    We will notify users via on-site notification
  • Within 1 business day
    We also agree with the Individual Reparation Principle which requires individuals to have the right to seek legally enforceable rights against non-compliant data collectors and processors. This principle requires not only that individuals have enforceable rights against data users, but also that individuals turn to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that establishes the rules for business email, sets requirements for business messages, gives recipients the right to have emails prevented from being sent to them, and sets difficult penalties for violations.

We collect your email address to:

  • Submit information, answer questions and / or other requests or questions.
  • Process orders and submit order information and updates.
  • Submit additional information related to your product and/or service.

To comply with CANSPAM, we agree to the following:

  • Do not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in a reasonable manner.
  • Include the physical address of our company or site headquarters.
  • Monitor third-party email marketing services for compliance, if used.
  • Honor deletion/cancellation requests quickly.
  • Allow users to unsubscribe using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you may send us an email to [email protected]
Follow the instructions at the bottom of each email and we will immediately remove it from ALL mail list.

Contact Us

If you have any questions about this privacy policy, you can contact us using the information below.

Caminho da Torrinha, Nº 63, 9050-293 Funchal
Madeira – Portugal

[email protected]
+351 927 728 645

Last Update: 17 January 2020.